Account deletion
Delete your Togo account
Permanently delete your Togo account and the personal data associated with it. This is the same deletion path used by the in-app Settings → Delete Account button.
Sign in to continue
For your security, please sign in with the email and password you used in the app before we delete your account.
What will be deleted
- Your profile, pets, walks & routes, memories, expenses, health & vaccination records.
- Community posts, comments, likes, bookmarks, follows, and direct messages.
- AI results (video decode, filters, scans) and all uploaded media.
- Lost-pet notices & sightings, notification tokens, app settings.
- Any unused Cans (in-app credits) — these are non-refundable and cannot be transferred.
- Your subscription on our side (the App Store / Google Play keeps its own billing record).
What we may keep
- Anonymised aggregate analytics that cannot identify you.
- Records we are legally required to keep (e.g. transaction records for tax), for the required period.
- Community food-catalog entries and moderation logs you contributed — de-identified (your name is removed).
Before you delete
Deleting your account does NOT cancel an active subscription. If you have one, cancel it in the App Store or Google Play to stop future billing — we cannot cancel store subscriptions for you.
Questions? support@togo.bz