Privacy Policy

To provide Togo's features we collect the following categories of data:

• Account data: email, phone number, date of birth or 13+ confirmation, display name, username, avatar, bio, and the referral source you optionally provide at sign-up.
• Pet data: pet name, breed, weight, height, sex, photos, plus any medical and vaccination records you enter.
• Location data: walk routes, sighting locations, lost-pet report coordinates. Only recorded when you actively start a walk or create a report.
• Community content: posts, comments, likes, bookmarks, follows, reports, and your blocklist.
• Direct messages: one-to-one messages between you and other users, to provide the messaging feature.
• AI feature content: the photos, videos, and documents you upload for video decode, AI filters, stool/vomit analysis, toxicity checks, nutrition scans, and medical-document recognition, along with the generated result records.
• Engagement records: post views, view duration, share count, search keywords. Used to rank feeds and detect abuse.
• Subscription and purchase records: your plan status, group membership, and the purchase/usage records of in-app virtual credits (Cans). Payment is handled by Apple and Google; we never receive your full payment-card number.
• Device info: OS version, device model, push-notification identifier, used for push delivery and diagnostics.
• Crash reports: when the app crashes we collect error message, stack trace, and current screen. You can disable this in Settings → Privacy & Security → Crash Reporting.

These permissions only activate after you grant them:

• Location (foreground): walk-route tracking, map features, lost-pet notices and sightings.
• Location (background): continue tracking the walk route while the screen is locked or the app is in the background.
• Camera: pet photos, AR body measurement, QR-code scanning.
• Photo library: choosing images or videos to upload.
• Notifications: lost-pet alerts, system announcements, social interactions.
• Calendar: add pet reminders to your device calendar (optional).
• Microphone: record pet videos for AI decoding (optional).
• Face ID / biometrics: unlock the app (optional).

You can withdraw any permission at any time from your device's system settings; the related feature will then stop working.

• Provide and improve app features (walk tracking, feed ranking, lost-pet matching, etc.).
• Keep users safe: detect harassment, spam, fraud, and unlawful content; act on reports.
• Account and subscription services: subscription management, support, password reset.
• Improve stability: diagnose crashes and performance issues (you can disable).
• Legal compliance: retain records as required by law.

We do not sell your personal data, and we do not use your uploaded photos or videos to train AI models without your explicit additional consent.

To deliver the app's features we engage trusted third-party processors, described below by function category. All are bound by contract to process your data only on our instructions and for no other purpose:

• Cloud backend and file storage: stores your account, pet, and community data plus uploaded photos/videos, and handles sign-in authentication.
• Subscription and payment-state service: syncs your subscription status with the App Store / Google Play (actual payment is handled by Apple and Google; we never touch your card details).
• Maps and location service: provides map tiles and location display.
• Push-notification relay service: delivers notifications to your device.
• Third-party sign-in services: when you choose to sign in with Apple or Google, they handle the related authentication.
• AI model inference services: process AI features such as video decode, vaccine recognition, and health scans. Related images are destroyed immediately after processing and are not used to train AI models.
• Error and performance monitoring service: only sends error and performance diagnostics when you enable Crash Reporting.

Your data is primarily stored on servers in Asia-Pacific or US regions; cross-border transfers follow applicable regulations (e.g. GDPR Standard Contractual Clauses, personal-data cross-border transfer agreements). If you need the current list of processors actually in use, email support@togo.bz to request it.

• Access and correction: review and edit your data via Settings and Edit Profile.
• Account deletion: use Settings → Delete Account in the app, or visit https://togo.bz/account/delete if you cannot sign in. Once deleted, your personal data, pet records, walk records, and community content are permanently removed from our active database.
• Data export: email the address below to request a copy of your data. We will provide a JSON export within 30 days.
• Withdraw consent: withdraw any device permission via system settings; disable Crash Reporting via Settings → Privacy.
• Complaints: you may complain to your local data-protection authority.

Togo is not intended for children under 13. We ask you to confirm your age at registration. If you discover that a child has provided data to us without parental or guardian consent, please contact support@togo.bz and we will delete the data promptly.

Different data classes are retained for different periods:

• Account, pet, and community content: retained until you delete your account or your account is suspended.
• Walk routes and territory data: retained until account deletion; coordinates are used only to render your personal route and territory map.
• Direct messages: retained until either party deletes their account.
• Crash and performance reports: up to 90 days (only when Crash Reporting is enabled).
• Reports and moderation records: up to 12 months to satisfy content-review requirements.
• Subscription and payment records: per legal accounting retention (up to 7 years).

We may update this policy from time to time. Material changes will be announced in-app. Please check this page periodically.